Refund policy
Returns & Exchanges
We want you to be completely satisfied with your Pawsh and Co. product as we stand behind the quality of every item we make. If something does not meet your expectations or if you need to exchange it for a different size or style, please contact us so we can make it right.
Returns
Our returns and exchange policy lasts up to 14 days for qualified goods. If the 14 days have expired since your date of purchase, we then unfortunately cannot offer you a refund of exchange. Please ensure that you return your product/purchase in its original condition, unused and in its original packaging.
Products such as our Cookie Boxes however cannot be returned.
Additional non-returnable items:
Items that are not in their original condition, damaged or have missing components for reasons not due to our error
To complete your return, we require your proof of purchase no older than 14 days.
We can either offer you a refund, or exchange it for a different size/colour/product. However, it is imperative that it is in its original condition. Where there is a price difference we will be sure to contact you.
If you return an item(s) for any other reason than it is faulty, we only refund the value of the item(s) itself or we can offer you store credit. We do not refund the delivery cost, nor do we reimburse the return delivery charge.
Please note that we do not accept returns of custom made items.
When trying our collars on your dogs, pleasure ensure that your dog is clean. A dirty collar or lead will not be refunded or exchanged.
Refunds
Once your product has been returned and received as well as inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund will reflect into your account.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@pawshandco.co.za
Sale items
Only regular priced items may be refunded or exchanged, unfortunately if it is a sale item it cannot be refunded or exchanged.
Exchanges
Exchanges are allowed on non sale items if the items are unused and returned within the 30 day period. Please note it is policy that customers take on the cost to return orders to us that need to be exchanged. We will however take on the delivery costs for exchanges of items if they are defective. If you would like to exchange and item please send us an email at hello@pawshandco.co.za and send your item to: 1946 Heron Crescent, Eye Of Africa, Eikenhof, Johannesburg, Gauteng, 1872
Cancellation of Orders
As our items are custom and handmade to order cancellations of are not allowed if your order is already in production (Within 24 hours of placing your order). Your order will be delivered to you and you may then return the order for a refund if required.
Delivery
To return your product, you may mail your product to: 1946 Heron Crescent, Eye Of Africa Estate, Eikenhof, Johannesburg, Gauteng, 1872
You will be responsible for paying for your own delivery costs for returning your item. Delivery costs are non-refundable.
Depending on where you reside, the time it may take for your exchanged product to reach you, may vary.
If you are delivering an item over R1000, you should consider using a trackable delivery service or purchasing delivery insurance. We don’t guarantee that we will receive your returned item.