Frequently Asked Questions

Shipping and Returns

When will I receive my order?

We ship all of our orders from our headquarters in Johannesburg. We ship Monday through to Friday, except for holidays and weekends. Orders will be shipped with standard shipping and will take 2-4 business days. We will always use The Courier Guy to deliver our packages. 

If you have any additional queries, please feel free to email us at

What is your returns policy?

Please visit our returns policy page for more information on our return and exchange policies.

Where do you ship to?

We are able to ship nationally to areas within South Africa. We currently do not ship anywhere outside of South Africa.

How can I track my order?

Standard delivery orders can be tracked here.

Please use the waybill number when tracking your parcel.

Product Info & Care

How long will the cookies last?

Once the cookies have been removed from their packaging, we suggest that you store the cookies in an air-tight container and keep them in a cool and dry place. They will then have a shelf life of up to 3 months.

Are the cookies organic?

The Biscuit itself is organic as we naturally preserve this biscuit using a dehydration method. There are no added preservatives in our biscuits, but our yoghurt drop icing is not organic but still good for your pup to consume. Although, we do not suggest that you give our Pawsh & Co. Cookies to doggies that have sensitive stomachs.

Are Pawsh & Co. cookies safe for my dog to eat?

We consider our doggies part of the family and pride ourselves on making sure that every treat in our Pawsh & Co. Cookie boxes are safe for our pups. In each cookie we have provided you with high quality human-grade ingredients that are safe for your dog to consume.

All of our ingredients are locally sourced and freshly baked to ensure that we provide you with a high quality and safe biscuit for each and every Pawsh & Co. cookie box. If you would like to view the ingredients that are in our cookies and icing, please feel free to read the ingredients drop down menu provided on our website when you click onto any cookie box product.

What are the care instructions on Pawsh & Co. Leads, Collars and Toys?

Leashes and Collars:

Hand wash in warm water with mild soap and air dry.

Be gentle when washing coloured cotton hitching.

Our cotton hitching is colour fast. Colours will not run or fade when washed.

Plush Toys:

Hand wash in warm water with mild soap and air dry.

Get in touch

If you any other questions, please don't hesitate to contact us.